FAQs

Do you ship worldwide?
No, we currently only ship within Ireland.

What are the shipping costs?
We are pleased to offer free shipping on all orders.

What payment methods do you accept?
We accept Visa, American Express, MasterCard, Apple Pay, and Google Pay as our primary payment methods.

Do you accept returns?
Yes, we accept returns, subject to the product meeting the eligibility criteria as outlined in our return policy.

Do you accept returns for non-defective products?
Yes, we accept returns for both defective and non-defective products, as long as they adhere to our return and refund policy.

Do you accept returns for used products?
Unfortunately, we do not accept returns for used products. Returns are only accepted if the items are unopened, in their original packaging, or unused.

What should I do if my package is lost or delayed?
If your package is lost or delayed, please reach out to us. Our support team will assist you in resolving the matter promptly.

Order Processing Time: All orders are processed within 1-3 business days (Monday to Friday).

Shipping Time: Delivery typically takes between 4-12 business days (Monday to Friday).

Total Delivery Time: You can expect your order to arrive within 5-15 business days from the date of placing your order.

What if I received a damaged or incorrect item?
We apologise for any inconvenience if you receive a damaged or incorrect item. Please contact us immediately, and we will arrange for a replacement or issue a refund.

Do you accept exchanges?
Yes, we accept exchanges, provided that the item satisfies the necessary conditions stated in our exchange policy.

How much time do I have to return an order?
You have 30 days from the date of delivery to request a return. A refund will be issued once the product is verified to meet the requirements of our return and refund policy.

How can I track the location of my order?
Please visit our order tracking page to monitor the status and location of your order.

How can I cancel my order?
If you need to cancel your order, contact us as soon as possible. If the order hasn’t been processed, we can cancel it and issue a refund.

Can I change the delivery address after placing my order?
If your order hasn’t been shipped yet, you can update the delivery address. Please contact us promptly to make the necessary changes.

What happens if I’m not home during delivery?
If you’re not available during delivery, the courier will leave a notice. You can arrange a new delivery or collect your package from a designated location.

How long does it take to receive a refund?
Refunds are processed within 10 business days after we receive and inspect the returned items.